Shipping Policy
Last Updated: August 7, 2026
Thank you for shopping with NEST NOVA STORES.
This Shipping Policy explains how orders are processed and shipped.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Once your order has been processed and shipped, you will receive tracking information when available.
Shipping Times
Shipping times vary depending on the product, shipping method, destination, and carrier.
Estimated delivery times are provided at checkout or in your order confirmation when available.
Please understand that shipping estimates are not guaranteed delivery dates.
Delays may occur because of:
- Carrier delays
- Severe weather
- Holidays
- Incorrect or incomplete shipping information
- Customs or other regulatory procedures
- Unforeseen transportation delays
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you provide an incorrect address, contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed.
Lost or Delayed Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
If your package appears to be significantly delayed or lost in transit, contact us with your order number and tracking information so we can assist.
Damaged Packages
If your order arrives damaged, contact us as soon as possible and provide photographs of the damaged product and packaging.
Multiple Products
If an order contains multiple products, items may arrive in separate packages depending on product availability and fulfillment arrangements.
Contact
For shipping questions, contact:
nestnovastores@gmail.com
Please include your order number whenever possible.