Refund policy

Return & Refund Policy

Last updated: August 13, 2026

Nest Nova Stores wants you to be satisfied with your purchase. This policy explains how returns, refunds, damaged products, incorrect products, and other order issues are handled.

30-Day Return Period

You may request a return within 30 days after receiving your order.

To request a return, contact us at:

nestnovastores@gmail.com

Please include your order number and explain the reason for the return.

Do not send an item back before receiving return instructions from Nest Nova Stores.

Return Eligibility

To be eligible for a standard return, an item generally must be:

Unused and unworn
In the same condition in which it was received
Returned with original tags when applicable
Returned in its original packaging when applicable
Accompanied by proof of purchase

Some products may have different return or eligibility requirements based on their nature, condition, or fulfillment requirements.

Return Instructions

Because Nest Nova Stores uses third-party fulfillment partners, the return destination may vary depending on the product and order.

Do not send a return to a fulfillment warehouse or supplier unless Nest Nova Stores has provided the appropriate return instructions.

After your return request is reviewed and approved, we will provide the applicable return instructions.

Return shipping requirements and costs may vary depending on the reason for the return and the circumstances of the order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive:

A damaged item
A defective item
The wrong product
The wrong color or variation
A missing product or component

We may request photographs, videos, packaging information, or other evidence so that we can investigate the issue with our fulfillment partner.

Depending on the circumstances, an eligible resolution may include a replacement, partial refund, full refund, or other appropriate remedy.

Items Not Received

If your order has not arrived, contact us with your order number and tracking information.

We will review the tracking information and investigate the shipment.

A refund or replacement may depend on the shipping status, carrier information, destination, shipping method, and circumstances surrounding the delivery.

If tracking confirms that an order was delivered, additional information may be required before a resolution can be determined.

Incorrect Address

Customers are responsible for providing an accurate shipping address.

Orders that cannot be delivered because of an incorrect or incomplete address may not qualify for a refund or replacement.

Non-Returnable Items

Certain products may not be eligible for return, including products that are:

Personalized or customized
Perishable
Certain personal-care or hygiene products
Hazardous materials
Flammable liquids or gases
Gift cards
Items identified as non-returnable on the product page

Additional product-specific restrictions may apply.

Sale Items

Unless otherwise stated on the product page or required by applicable law, sale items may have different return conditions.

Exchanges

If you need a different product, size, color, or variation, contact us first.

Depending on the product and fulfillment requirements, we may recommend returning the original item and placing a new order.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for Nest Nova Stores to process an approved refund. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.