Shipping policy

Shipping Policy

Last updated: August 13, 2026

At Nest Nova Stores, we work with third-party fulfillment and shipping partners to process and deliver orders to our customers. Some products may be fulfilled through our fulfillment partner, CJdropshipping, depending on the product, inventory location, destination, and shipping method selected.

Order Processing

Orders are processed after payment has been successfully received.

Processing times can vary depending on the product, inventory location, order volume, and fulfillment requirements. Some products may require additional processing time before shipment.

Once your order has been shipped, tracking information will be provided when tracking is available for the selected shipping method.

Shipping Times

Delivery times vary depending on:

The product purchased
The warehouse from which the product is shipped
Your delivery destination
The shipping method selected
Customs processing
Local postal or delivery services
Weather, holidays, transportation disruptions, or other circumstances outside our control

Any delivery timeframe displayed on our website or during checkout is an estimated timeframe and not a guaranteed delivery date.

For this reason, customers should allow additional time for international shipments and customs processing.

Shipping Costs

Shipping costs are calculated based on the product, destination, package characteristics, and shipping method available for the order.

The applicable shipping charge will be displayed during checkout when available.

Shipping costs may vary between products and destinations.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided with the order.

Tracking information may take some time to become active after an order has shipped.

Customers may also experience periods where tracking information does not update while a package is moving between countries, customs facilities, carriers, or local delivery networks.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street information, postal code where applicable, telephone number when required, and any other information necessary for delivery.

An incorrect or incomplete address may result in a delivery delay, return, additional shipping charges, or inability to deliver the order.

Please contact us as soon as possible if you discover that you entered an incorrect shipping address. We will attempt to assist, but changes cannot always be made after an order has entered processing or shipment.

Customs, Duties, and Import Charges

International orders may be subject to customs inspections, duties, taxes, import fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and may be the responsibility of the customer.

Nest Nova Stores does not control customs processing times or customs decisions.

Delayed or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

nestnovastores@gmail.com

Please provide your order number and any relevant information so that we can investigate the shipment with our fulfillment and shipping partners.

Depending on the circumstances and the shipping method used, available resolutions may include a replacement, refund, or other appropriate resolution.

Certain shipping methods and destinations may have limitations on available carrier or fulfillment-provider dispute services. Therefore, individual cases are reviewed based on the specific order and circumstances.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or with an incorrect or missing product, contact us as soon as possible at:

nestnovastores@gmail.com

Please provide your order number and clear photographs or videos of the item and packaging when requested.

This information may be required to investigate the issue with our fulfillment provider.

Shipping Restrictions

Shipping availability and shipping methods vary by product and destination.

If a particular product or shipping method is unavailable for your destination, that product may not be available for purchase or shipment to your location.